Protecting crucial information utilized by the staff involves securing communication within the company. This is also critical to safeguard sensitive data, including customer information, employee information, and financial records.
Allowing staff to utilize consumer-grade messaging applications in their day-to-day interactions with clients is one of the major risk enablers in many firms today. But despite their reservations about these messaging systems, the 2020 coronavirus pandemic compelled many businesses to employ them to swiftly adjust to the shift brought on by the remote work structure.
There are several challenges associated with utilizing mainstream messaging services. The most common of which is when there is no way to archive business-related conversations. With the threats of cyber-attacks that can cause data spillage, having no measure to record, preserve, and monitor text messages create policy control and compliance gaps. It might potentially result in intellectual property and legal disputes.
Regulatory agencies and legislators place regulations on corporations to monitor and archive mobile communications. These authorities include SOX, HIPAA, HITECH, FINRA, and public records acts like FOIA and FRCP. Businesses must employ a secure mobile messaging platform to archive Verizon text recording from Android or iOS smartphones, as well as categorize the stored material according to regulatory requirements to guarantee mobile compliance.
Failure to follow these guidelines may result in harsh penalties and fines. Noncompliance has resulted in multimillion-dollar penalties in several circumstances. Following the regulations and best practices will help the organization’s legal counsel avoid these unwarranted penalties.
The usage of SMS, MMS, and WhatsApp in business put a lot of pressure on organizations to change their policies and processes to comply with text messaging regulatory and legal standards. Solutions like Telemessage help businesses safeguard their brand and image by keeping detailed records of incoming and outgoing business conversations in Salesforce for monitoring and future audits.
Read more about securing mobile messaging in organizational setups in this infographic from Telemessage.
